Frequently Asked Questions

Q: How can I add a new member to my team?

A: Have your Company’s contact/billing person log in to the Three One Three Member Portal.

Navigate to Account > Team Members > Add Member.

NOTE: Once you add your desired team member(s), use the member line to let us know, so we can make sure we get them onboarded and set up for success!

Q: How do I access the building 24/6?

A: During your onboarding process, we will show you how to use our keyless entry system.

  • First, you will receive a text prompting you to create an account with August Home. You will then need to download the August app.

  • After downloading the app and creating an account, you will then see under Keychain the location you are registered with and will be able to unlock the door from your application.

  • Simply tap the red circle in the middle of the screen, and the door should unlock. Don’t worry about locking it back – that’s automatic!

Q: Where can I find cleaning supplies?

A: The communal vacuum and broom can be found at your location’s self service station in the same room as the printer! All other cleaning supplies will need to be provided by your business.

Q: How do I submit a maintenance request?

A: Submit any maintenance requests such as HVAC, internet, door lock etc. to members@threeonethree.co

Q: What are some guidelines for using the refrigerator?

A: If it’s in the fridge: No name, fair game.

  • The fridge will be cleaned every weekend. If food is expired or looks suspicious it will be thrown away. For the sake of space, containers will not be saved.

Q: What is the guest policy?

A: Feel free to bring in guests and show them around!

  • You, the member, must be present while your guest(s) are in the building. Please make sure when you leave for the day that your guest(s) leave with you as well.

  • If your guest wants to stay and work for more than 1 hour, they will need to purchase a day pass ($25 for 1 workday).

Q: How do I reserve a meeting room?

A: Meeting rooms for your Three One Three location can be made using the Three One Three app or at threeonethree.co via “Member Login.”

Here’s a few details to remember when booking meeting rooms:

  • A free first hour for every team booking.

  • $6 per hour after the first hour.

  • Meeting room costs incurred will be invoiced after the end of each month. 

We know no system is a perfect system. Our goal is to keep our conference rooms free but maximize the utilization for all members. Thank you for helping us make it happen!

Q: Are there any guidelines for office decor?

A: Your office space is a blank canvas that you can customize to fit you and your team’s needs. We do have a few general guidelines that we ask our members to follow:

  • You are allowed to paint your office but you must A. Repaint it to the original color once you move out or B. We will repaint it and send you a bill for the work

    • Note: There are some exceptions to this rule, rooms that are already painted a non-white color or have exposed brick or other architectual features will need to be evaluated on case by case basis

  • To hang decor, we strongly recommend command strips or anything that avoids putting holes in the wall. If you must put holes in the wall, we will deduct from your deposit to fill and repair the holes.

Q: Is there an end-of-day shutdown routine?

A: Our staff will shut down as much of the space as we can each night, so you night owls don’t have to worry about much. Though we may need your help with a few things! If you are the last member to leave in the evening, we kindly ask that you help our team by completing the following closing checklist:

  • Throw your dishes in the dishwasher (if it’s full, could you start it?).

  • Turn off all of the lights in the space. (See “Detailed Light Map” under “How-Tos” for more info)

  • Ensure all doors (Main, Kitchen and Warehouse Garage Door) are locked upon exit.

Q: Can I bring my dog to work?

A: Some of our locations are Dog-Friendly–be sure to ask your location’s site manager!

Here are some simple, but important ground rules if you want to bring your pet into the space:

  • Pets must be approved by Three One Three for pet “membership.” This is not an open door policy.

  • Only members who have a dedicated space may bring their pets (Dedicated Desk or Private Suite).

  • One Strike. If a rule is broken, pet membership expires immediately.

  • Dogs must be properly licensed and vaccinated.

  • All dogs must be supervised and cannot be left alone while the owner is not present. Dogs must stay with their owner or designated watcher at all times and should be kept in a member’s office when the member is working there.

  • Owners are responsible for cleaning up after pets at all times. If a pet has more than one indoor “accident” they will be asked to go home. Members are financially responsible for any damage or cleaning to Three One Three facilities, this includes damage from accidents, excessive pet hair and odor removal.

  • Three One Three assumes no responsibility for any pet.

  • Three One Three reserves the right to revert back to a “No Pets” policy if it sees fit. Ultimately, we believe that having these lovely creatures in the space is a great addition to the psychology of the space, but will remain dedicated to preserving a place conducive to work.

Q: What are the hours of operation?

A: Three One Three is open 24/6 (Sunday access is determined by location. Please ask your Community Lead for more info). Utilize August on your phone to gain access to the building.

Q: Is there a Lost & Found?

A: If you have misplaced an item please let us know immediately.

  • Pro Tip: Utilize members@threeonethree.co when you lose or find an item–include pictures whenever possible. Lean on the whole Three One Three community to help you out!

  • ****We encourage all of our members to purchase insurance if they plan on leaving anything at the space. We will do everything in our power to ensure everything is safe, but sometimes things just happen; like tornados.

Q: How do I renew my membership?

A: We require a 60 days notice on whether or not you will renew your membership. 

  • If you choose to renew, we will send you a new contract for you to review and sign and then you are all set! It is that simple! 

  • If you choose not to renew, we will be sad to see you go but we understand that all good things must come to an end. 

  • Upon receiving your notice of non-renewal, we will send you Move Out procedures a month before your contract end date. We would also like the ability to start showing your office space so we can welcome new members into the space upon your move out.

Q: Where am I allowed to park?

A: Parking is free for all of our members. Your guests are free to park at our locations during the time of their meeting with you but are not permitted outside your scheduled meeting time. We all know how coveted parking space is and we want to make sure our members have 1st priority parking.

Ex: If you have a client meeting on Monday from 12-5pm your client is free to park at the premise. However, if your client decides to park on the premise on Wednesday and does not have a scheduled meeting they will be subject to towing. .

Q: Can I use the printer?

A: Printing and copy is included in your membership! Please help us keep printing free by saving trees when you can. Printing must be done from the ThreeOneThree | GigSpeed network. Check your locations “How-To-Guide” to see which printer you need to connect to.

Q: How do I update my payment method?

A: Go to the Billing Section in the Member Portal and click on the “Payment Details” Tab. There is a “Company” & “Personal” tab. Make sure the company tab is selected as payment details can be added to either your Company or Yourself. As it is the company that is invoiced, that is where you will update your payment information.

Have more questions? Please contact us by filling out the contact form or email us at howdy@threeonethree.co and we’d be happy to answer them for you.